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Work with us

We encourage anyone to apply for any position we have available that you feel qualified for. We currently offer the below opportunities to work with us.

Employment

Museum of Fire Sales Assistant (Front of House, FOH) 

 

About the Organisation: 

The Museum of Fire is a registered, not-for-profit charity in Penrith, NSW. The Museum’s collection is of national importance as it celebrates the heroic history of Fire and Rescue NSW and fire services in Australia. The Museum is a fun and interactive environment where children and adults of all ages can participate in firefighting adventures and learn life skills as they experience what it is like to don the uniform and put their life on the line to save others. Many of the items from the Museum’s extensive heritage collection are listed on the State Heritage Register and it is the responsibility of the Museum to ensure their preservation and security. Museum Hours: 9:30am – 4:30pm, Office Hours: 9:00am – 5:00pm  

 

Location: 1 Museum Drive, Penrith. A short (~5min) walk from north side of Penrith train station.  

 

Position Title: Museum of Fire Sales Assistant (Front of House, FOH)

 

Position Type: Casual; 2-3 Shifts per fortnight (including weekends) 

 

Position Remuneration: As per MA000004 Award (General Retail) 

 

Position Description: 

A Museum of Fire Retail Sales Assistant will assist in day-to-day Museum operations, specifically but not limited to the running of the Museum (e.g. ensuring displays are operational), shop sales and assisting visitors. They should provide a high quality of customer service to assist in the Museum’s growth and development. 

Tasks expected of this position are (but not limited to the following): 

  • Operate the Museum’s front of house activities (i.e., sales through register, customer engagement and assistance). 

  • Assist the Operations manager in receiving, organising, and storing stock. 

  • Answer customer inquiries either in person or via phone when applicable. Transfer inquiries to the suitable staff member when applicable. 

  • Assist in regular audits of stock. 

  • Maintain an in-depth knowledge of the Museum’s operations and items sold in the shop. 

  • Assist in opening the Museum and turning on displays each morning. 

  • Ensure the building, grounds and displays are secured at the end of the day prior to leaving. 

  • Assist in special event or exhibition days when other duties may be required of the individual. 

  • Ensure the Museum is presentable and COVID Safe by performing cleaning tasks. 

  • Have a complete knowledge of the Museum’s COVID Safe policies and practices. 

 

Additional Tasks for Seniors: 

  • During each shift there will be a designated senior shop assistant who is responsible for overseeing the work of juniors and the general operations of Museum.  

  • In addition to the above tasks, they are required to: 

  • Be responsible for the opening of the Museum including counting the float. 

  • Accountable for any discrepancies in takings. 

  • Ensure money is secured at the end of the day and the register has been counted each day. It is not to be left uncounted unless permission has been received from the Operations Manager in advance.  
     

Required Skills/attributes: 

  • Ability to work as a team. 

  • Patience and ability to remain calm. 

  • Happy demeanour. 

  • Understanding of needs of customers. 

  • Good communication skills. 

  • Willingness to learn and develop skills. 

  • Dedication to the work of the Museum as a not-for-profit registered charity. 

 

Organisation Structure: All Junior retail assistants report to the Senior retail assistant to their specific shift. 

All senior retail assistants report directly to the Front of House Co-ordinator.  

When the FOH Co-ordinator is not available senior staff will report to the Museum Operations Manager (MOM) or the Administration Assistant on site. If there is no AA on site the next available executive level staff member should be contacted (please see structure diagram for details). 

 

IMPORTANT INFORMATION: 

To apply please send a resume and cover letter addressing the position to ea@museumoffire.com.au by COB Friday 20 October 2023.  

Interviews for successful short-list applicants will take place on Monday 30th October 2023. Shortlisted applicants will be notified by phone call by Friday 27th October 2023.  

Volunteer

Our volunteers are an integral part of the museum’s team. Working both directly with our stakeholders and behind the scenes, our passionate and skilled volunteers help contribute to the story of firefighting history in Australia.

Our current volunteers assist with a number of functions at the museum, from the repair and maintenance of our significant heritage fleet, assisting with digitising our important archives and documents, to general operations and maintenance of the museum grounds.

If you are interested in using your skills to feed your mind, expand your personal horizons and connect with your community, please consider volunteering at the Museum of Fire by downloading and completing an application form. Completed application forms or enquiries can be directed to ea@museumoffire.com.au.

Internships

We recognise the importance of internships and enabling tertiary students to gain valuable workplace experience to develop industry-specific abilities in a chosen area.


The Museum values the contribution that interns make to our work and are committed to providing opportunities for students to develop personally and professionally.


Interns are placed within the Museum to work on structured projects under the supervision of our staff. Participation in the Museum of Fire internship program requires that students are currently enrolled in a relevant course at a recognised Australian tertiary education institution and that the student’s insurance be covered by their educational institution. Internships run for 20-30 days, depending on the needs of the project and those of the student’s educational institution.


Please note that Museum of Fire internships are unpaid.

Internship eligibility

  • Students wishing to apply for one of our internships must meet ALL of the following criteria:

    • You must be currently enrolled in a relevant course at a recognised Australian tertiary educational institution.

    • The placement must be a required component of the student’s course or subject.

    • Your educational institution must provide endorsement for you to undertake the internship and provide insurance cover.

    • The Museum of Fire internship program is only available to current students.

    • Anyone who is not eligible to apply for internships are welcome to apply for volunteer roles – information above.

How to apply

 

Email the completed internship application form with insurance information and letter of endorsement to ea@museumoffire.com.au at least one month prior to the start date of placement.

Work Experience

The Museum values the contribution that work experience students make to our work and are committed to providing opportunities for students to develop personally and professionally.


Participation in the Museum of Fire work experience program requires that students are currently enrolled in high school and that the student’s insurance be covered by their educational institution.

The Museum of Fire work experience program for high school students is designed to provide students with an understanding of what it is like to work across the different aspects of a museum. The two areas students would be able to work is with our Front of House/Operations team and/or our Heritage/Collections team.

Work with Front of House team

  • Welcoming visitors to the Museum

  • Selling tickets and merchandise

  • Opening and turning on the Museum displays

  • Answering visitor enquiries

  • Conducting any other Front of House tasks outlined by the Operations Manager

Work with the Heritage team

  • Learn how collections are stored and recorded

  • Assisting with research

  • Assisting with exhibitions and curatorial tasks

  • Shadow tours and education programs

Work experience eligibility

  • Students wishing to apply for work experience must meet ALL of the following criteria:

    • You must be currently enrolled in a recognised Australian tertiary educational institution.

    • The placement must be a required component of the student’s course or subject.

    • Your educational institution must provide endorsement for you to undertake the internship and provide insurance cover.

    • The Museum of Fire work experience program is only available to current students.

    • Anyone who is not eligible to apply for work experience are welcome to apply for volunteer roles – information above.

How to apply

 

Email your completed work experience form with a letter from your school outlining the placement obligations and information about insurance, along with one referee’s contact details and a copy of your school placement record to ea@museumoffire.com.au at least one month prior to the start date of placement.

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