Museum of Fire Sales Assistant (Front of House, FOH) 

 

About the Organisation: 

The Museum of Fire is a registered, not-for-profit charity in Penrith, NSW. The Museum’s collection is of national importance as it celebrates the heroic history of Fire and Rescue NSW and fire services in Australia. The Museum is a fun and interactive environment where children and adults of all ages can participate in firefighting adventures and learn life skills as they experience what it is like to don the uniform and put their life on the line to save others. Many of the items from the Museum’s extensive heritage collection are listed on the State Heritage Register and it is the responsibility of the Museum to ensure their preservation and security. Museum Hours: 9:30am – 4:30pm, Office Hours: 9:00am – 5:00pm  

 

Location: 1 Museum Drive, Penrith. A short (~5min) walk from north side of Penrith train station.  

 

Position Title: Museum of Fire Sales Assistant (Front of House, FOH)

 

Position Type: Casual; 2-3 Shifts per fortnight (including weekends) 

 

Position Remuneration: As per MA000004 Award (General Retail) 

 

Position Description: 

A Museum of Fire Retail Sales Assistant will assist in day-to-day Museum operations, specifically but not limited to the running of the Museum (e.g. ensuring displays are operational), shop sales and assisting visitors. They should provide a high quality of customer service to assist in the Museum’s growth and development. 

​

Tasks expected of this position are (but not limited to the following): 

• Operate the Museum’s front of house activities (i.e., sales through register, customer engagement and assistance). 

• Assist the Operations manager in receiving, organising, and storing stock. 

• Answer customer inquiries either in person or via phone when applicable. Transfer inquiries to the suitable staff member when applicable. 

• Assist in regular audits of stock. 

• Maintain an in-depth knowledge of the Museum’s operations and items sold in the shop. 

• Assist in opening the Museum and turning on displays each morning. 

• Ensure the building, grounds and displays are secured at the end of the day prior to leaving. 

• Assist in special event or exhibition days when other duties may be required of the individual. 

• Ensure the Museum is presentable and COVID Safe by performing cleaning tasks. 

• Have a complete knowledge of the Museum’s COVID Safe policies and practices. 

 

Additional Tasks for Seniors: 

• During each shift there will be a designated senior shop assistant who is responsible for overseeing the work of juniors and the general operations of Museum.  

• In addition to the above tasks, they are required to: 

• Be responsible for the opening of the Museum including counting the float. 

• Accountable for any discrepancies in takings. 

• Ensure money is secured at the end of the day and the register has been counted each day. It is not to be left uncounted unless permission has been received from the Operations Manager in advance.  
   

Required Skills/attributes: 

• Ability to work as a team. 

• Patience and ability to remain calm. 

• Happy demeanour. 

• Understanding of needs of customers. 

• Good communication skills. 

• Willingness to learn and develop skills. 

• Dedication to the work of the Museum as a not-for-profit registered charity. 

 

Organisation Structure: All Junior retail assistants report to the Senior retail assistant to their specific shift. 

​

All senior retail assistants report directly to the Front of House Co-ordinator.  

​

When the FOH Co-ordinator is not available senior staff will report to the Museum Operations Manager (MOM) or the Administration Assistant on site. If there is no AA on site the next available executive level staff member should be contacted (please see structure diagram for details). 

 

IMPORTANT INFORMATION: 

​

To apply please send a resume and cover letter addressing the position to ea@museumoffire.com.au by COB Friday 20 October 2023.  

​

Interviews for successful short-list applicants will take place on Monday 30th October 2023. Shortlisted applicants will be notified by phone call by Friday 27th October 2023.