Vacant Positions:

  • Retail and Operations Assistant

Front of House: Retail and Operations Assistant Advertisement


About the Organisation:

The Museum of Fire is a registered, not-for-profit charity in Penrith, NSW. The Museum’s collection is of national importance as it celebrates the heroic history of Fire and Rescue NSW and fire services in Australia. The Museum is a fun and interactive environment where children and adults of all ages can participate in firefighting adventures and learn life skills as they experience what it is like to don the uniform and put their life on the line to save others. Many of the items from the Museum’s extensive heritage collection are listed on the State Heritage Register and it is the responsibility of the Museum to ensure their preservation and security. Museum Hours: 9:30am – 4:30pm, Office Hours: 9:00am – 5:00pm.


Location: 1 Museum Drive, Penrith. A short (~5min) walk from north side of Penrith train station.


Position Title: Retail and Operations Assistant

Position Type: Casual (approximately 1-2 days a week, MUST be flexible).

This would be the perfect opportunity for Museum Studies students as part of the job will be assisting curatorial staff in the maintenance and installation of exhibits with the possibility for more collection work depending on skill. Please remember this is first and foremost though a front of house position.

Position Remuneration: $19.06 - $27.23/hour depending on experience 

Position Description:

A Museum of Fire Retail Sales Assistant will assist in day-to-day Museum operations, specifically but not limited to the running of the Museum (e.g. ensuring displays are operational), shop sales and assisting visitors. They should provide a high quality of customer service to assist in the Museum’s growth and development.


Tasks expected of this position are (but not limited to the following):

  • Operate the Museum’s front of house activities (i.e., sales through register, customer engagement and assistance).

  • Assist the Operations manager in receiving, organising, and storing stock.

  • Answer customer inquiries either in person or via phone when applicable. Transfer inquiries to the suitable staff member when applicable.

  • Assist in regular audits of stock.

  • Maintain an in-depth knowledge of the Museum’s operations and items sold in the shop.

  • Assist in opening the Museum and turning on displays each morning.

  • Ensure the building, grounds and displays are secured at the end of the day prior to leaving.

  • Assist in special event or exhibition days when other duties may be required of the individual

  • Ensure the Museum is presentable and COVID Safe by performing cleaning tasks

  • Have a complete knowledge of the Museum’s COVID Safe policies and practices.​

  • Assist the Museum's Heritage and Curatorial team with exhibition installation and maintenance 


Organisation Structure: This role will answer directly to the Museum’s Operations Manager (MOM) or the onsite senior staff member when the MOM is not available.


Application Advice:

The Museum is seeking a dynamic individual who is willing to work across all aspects of museum activities. The successful applicant will be friendly, approachable, flexible, and be able to work in a both a small and large team. The successful applicant will have the following qualities:

  • Ability to work as a team.

  • Patience and ability to remain calm.

  • Happy demeanour

  • Understanding of needs of customers.

  • Good communication skills

  • Willingness to learn and develop skills.

  • Dedication to the work of the Museum as a not-for-profit registered charity


Please submit your resume and a cover letter (no more than 1 page) addressing the position description and application advice criteria to by Sunday 25 April 2021 at 5pm.  Interview process will commence the first week of May with the successful applicant expected to start soon thereafter.

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© 2019 by Museum of Fire

1 Museum Drive, Penrith, NSW 

Tel (02) 4731 3000