Fire Hoses

Job Vacancies

Vacant Positions:

  • Junior Retail Assistant



As the Museum gets busier our team keeps growing! This is the perfect role for those who like to think on their feet and be part of a great team!

Position Description:

A Museum of Fire Retail Sales Assistant will assist in day-to-day Museum operations, specifically but not limited to the running of the Museum (e.g. ensuring displays are operational), shop sales and assisting visitors. They should provide a high quality of customer service to assist in the Museum’s growth and development.


Tasks expected of this position are (but not limited to the following):

  • Operate the Museum’s front of house activities (i.e., sales through register, customer engagement and assistance).

  • Assist the Operations manager in receiving, organising, and storing stock.

  • Answer customer inquiries either in person or via phone when applicable. Transfer inquiries to the suitable staff member when applicable.

  • Assist in regular audits of stock.

  • Maintain an in-depth knowledge of the Museum’s operations and items sold in the shop.

  • Assist in opening the Museum and turning on displays each morning.

  • Ensure the building, grounds and displays are secured at the end of the day prior to leaving.

  • Assist in special event or exhibition days when other duties may be required of the individual

  • Ensure the Museum is presentable and COVID Safe by performing cleaning tasks

  • Have a complete knowledge of the Museum’s COVID Safe policies and practices.

Required Skills/attributes:

  • Ability to work as a team.

  • Patience and ability to remain calm.

  • Happy demeanour

  • Understanding of needs of customers.

  • Good communication skills

  • Willingness to learn and develop skills.

  • Dedication to the work of the Museum as a not-for-profit registered charity


Organisation Structure: All Junior retail assistants report to the Senior retail assistant to their specific shift.

All senior retail assistants report directly to the Museum Operations Manager (MOM).

When the MOM is not available senior staff will report to the Administration Assistant on site. If there is no AA on site the next available executive level staff member should be contacted (please see structure diagram for details).


Remuneration: As per agreed grade/level and status according to the Retail Award. 

Hours: 8 - 12 Hours a fortnight 

Application Advice: Applications should include an updated resume and be sent to

Applications Close: Wednesday 24 November 2021 5pm (with interviews to take place the following week)

For any questions please call 02 4731 3000 or email